Your Customer Satisfaction Survey from A to Z — from questionnaire design and technical implementation to full analysis and concrete recommendations.
One seamless process, one point of contact. In the end you get decisions, not just numbers.
Together we define goals, audiences and KPIs — and build a psychometrically sound questionnaire that truly measures what matters.
Built on a modern electronic platform: multilingual, mobile-optimised, GDPR-compliant — including invitation and reminder management.
Statistical evaluation, driver analysis, segmentation and benchmarking — visualised in interactive real-time dashboards.
Concrete, prioritised recommendations with impact estimates — presented in a management workshop, ready to implement.
Our commitment to quality
Our processes are ISO-certified — from data security to methodology quality. As a Top Employer 2024/2025 in Austria and Germany, we hold ourselves to the same standard for our clients that we do for our own team.
Methodology, technology and consulting — combined in one seamless service.
Validated scales (CSAT, NPS, CES) combined with industry-specific questions — precisely aligned to your goals.
Robust, secure survey engine with multichannel distribution (email, QR, link), logic jumps and live status tracking.
Real-time visualisation of your results — filterable by segment, location, touchpoint and time period.
We show not only how satisfied your customers are, but why — and which levers have the greatest effect on loyalty.
EU hosting, anonymisation and full compliance — data protection is standard with us, not an add-on.
Clear reports plus a presentation of results with prioritised, actionable recommendations for your leadership team.
From CSAT trends to driver analysis — your data, clearly visualised and updated in real time.
We combine established metrics with modern analytics — for results your management can act on.
From a lean pulse check to a fully integrated experience programme.
A fast, focused survey for one clear touchpoint.
The complete Customer Satisfaction Survey from A to Z.
An ongoing experience programme across all touchpoints.
Fixed price after a free scoping call — no hidden costs.
"CPM is my trusted long-term partner in elevating our sales organization to the next level. They consistently deliver exceptional service."
"As experienced CEO, I can confidently say that CPM's services have made a significant impact on our business. Their expertise and support have transformed our sales operations and driven measurable results."
Let's use a no-obligation conversation to define what your Customer Satisfaction Survey should look like.
Free 30-min call — we define scope, audience and goals together.
Questionnaire, platform, distribution, analysis — all from one partner.
Clear findings and prioritised recommendations ready to act on.
Our packages start at €1,900 net for a focused pulse survey. The complete Customer Satisfaction Survey from A to Z (Professional) starts at €6,900 net; ongoing programmes (Enterprise) from €1,490 per month. We set the fixed price after a free scoping call — with no hidden costs.
From project kick-off to the first results report typically takes around 14 days. The exact duration depends on questionnaire length, audience size and field time (how long the survey runs).
We combine established metrics such as CSAT (Customer Satisfaction Score), NPS (Net Promoter Score) and CES (Customer Effort Score) with industry-specific questions. Driver analysis, segmentation and benchmarking then explain why your customers rate the way they do.
Yes. We rely on EU hosting, anonymisation and full GDPR compliance. Data protection is standard with us, not an add-on — including legally compliant invitation and reminder management.
The electronic platform is multilingual. We run surveys in German, English and French among others and set up additional languages as needed — ideal for international customer bases across the DACH region and beyond.
