Applicable to seminar bookings and room rentals. Last updated: July 2026.
These General Terms and Conditions ("T&Cs") apply to all contracts between CPM Group GmbH, Franz-Josefs-Kai 49/11, 1010 Vienna, company registration number 502250 d ("Provider"), and its customers for:
for both consumers (B2C) and businesses (B2B).
Deviating or supplementary terms and conditions of the customer do not form part of the contract unless their application is expressly agreed to in writing.
Consumer means any natural person within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG). Business means any natural or legal person within the meaning of § 1 of the Austrian Commercial Code (UGB). Customer means any person who books services from the Provider. Participant means any person taking part in an event. Tenant means the customer in the context of room bookings.
The presentation of services does not constitute a legally binding offer. By making a booking or registration, the customer submits a binding offer. The contract is formed only upon written or electronic confirmation by the Provider.
For room bookings, the Provider makes the booked room available including the existing technical equipment. Catering or additional services are not included and form part of the contract only if expressly agreed.
For seminars, the content, scope, duration and location are set out in the respective event description.
The Provider is entitled to make equivalent substitutions of rooms, trainers or scheduling for organisational reasons, provided these are reasonable and do not materially affect the overall character of the service.
Use of the premises is permitted only for the agreed purpose and time period. Sub-letting or transfer to third parties is prohibited.
Participants and guests must comply with all house, safety, fire prevention and noise regulations. In the event of serious or repeated violations, the Provider is entitled to exclude persons from the event. No refund is due where the exclusion is caused by the culpable conduct of the customer or participant.
The premises must be returned in a clean condition; waste must be disposed of properly. Animals are not permitted, except legally recognised assistance animals.
Access is via an electronic access system (Nuki lock). The customer receives a time-limited access code that must not be passed on. The customer is liable for any misuse of the access code. In the event of technical problems, support must be contacted immediately.
Registration for seminars and workshops is binding. A substitute participant may be nominated free of charge until the start of the event.
Invoices are due for payment within 7 days of the invoice date without deduction. For businesses, late payment interest at a rate of 9.2 percentage points above the base rate (§ 456 UGB) will be charged in the event of late payment. For consumers, the contractually agreed late payment interest rate of 8% applies. Reminder and collection costs will only be charged to the extent necessary for the appropriate pursuit of legal claims.
Cancellations up to 7 days before the start of the seminar or rental period are free of charge; amounts already paid will be refunded in full. For cancellations between 7 days and 24 hours before the start, 50% of the seminar or rental price will be refunded. For cancellations less than 24 hours before the start or in the event of non-attendance, no refund is due. Cancellations must be made in writing or by email to welcome@vils-vienna.com.
The booking of participation in a seminar or the booking of a room constitutes a time-bound service to be provided on a specific date or within a specific period. Where the service is connected with a leisure or educational activity, no statutory right of withdrawal exists pursuant to § 18(1)(10) FAGG. For businesses within the meaning of the Austrian Commercial Code (UGB), no right of withdrawal exists either. Cancellation is governed exclusively by the conditions set out in this clause. The participant or tenant expressly agrees, at the time of booking, that the Provider will begin performing the service before the expiry of any applicable withdrawal period and acknowledges that, where provided for by law, no right of withdrawal therefore exists.
The customer is liable for all damage to rooms, fixtures and technical equipment caused by them, their employees, participants or agents. Damage must be reported immediately. The Provider is entitled to claim reimbursement of restoration costs or current value.
In relation to businesses, the Provider is liable only for damage caused by intent or gross negligence. In relation to consumers, the Provider is liable in accordance with statutory provisions. Any limitation of liability does not apply to personal injury. The Provider accepts no liability for items brought onto the premises, clothing, valuables or technical devices, unless a statutory basis for liability exists.
At the end of the seminar or rental period, the room must be returned fully vacated, clean and in an orderly condition with all inventory complete. Waste must be disposed of in the bins provided.
The Provider is entitled to inspect the premises immediately upon return. Any damage or defects identified during or after this inspection may be invoiced to the participant or tenant retrospectively.
If the room is not vacated in time, the Provider is entitled to charge an additional usage fee equal to the agreed hourly rental rate as stated in the booking confirmation, as well as reimbursement of any resulting consequential costs. The electronic access code automatically becomes invalid after the agreed rental period expires.
Photos and videos may be taken during events. By registering, the customer agrees that this material may be used without restriction as to time, territory or content for marketing, communication and documentation purposes. No right to remuneration arises.
Personal data is processed in accordance with applicable data protection law, in particular the General Data Protection Regulation (GDPR), and in accordance with the Provider's Privacy Policy. Personal data is processed exclusively for the purpose of performing the contractual relationship, organising the event and fulfilling statutory obligations.
Where the participant or tenant has expressly consented, their contact details may also be used to get in touch regarding further offers from the Provider. This consent is voluntary and may be withdrawn at any time with effect for the future. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
Austrian substantive law applies exclusively, to the exclusion of conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers within the meaning of the Austrian Consumer Protection Act (KSchG), mandatory provisions of the country in which the consumer is habitually resident apply to the extent that they afford the consumer greater protection.
For consumer claims, the court at the consumer's domicile, habitual residence or place of employment has jurisdiction. For businesses within the meaning of the UGB, the exclusively competent court at the Provider's registered office (Vienna) is agreed as the place of jurisdiction. The place of performance for all contractual obligations is the Provider's registered office.
Should any individual provision of these T&Cs be or become invalid, the validity of the remaining provisions is unaffected. The invalid provision shall be replaced by a provision that comes closest to the economic purpose of the invalid provision.